FAQ

You’ve got questions? We’ve got answers! We’ve compiled responses to some of the most frequently asked questions about HIGH FIVE® for your convenience.

Don’t see an answer to your question? Feel free to send us an e-mail at info@HIGHFIVE.org or call us at 1.877.422.9838.

Why should my organization participate in HIGH FIVE?

Research indicates that organizations registered with HIGH FIVE® are improving the experiences of children participating in recreation and sports programs and enhancing the long term success of their staff and organization.

Hear from organizations and experts involved and how they feel HIGH FIVE is making a difference in service delivery, program quality and most importantly, children's lives.

How do you know HIGH FIVE works?

The findings of The Impact of Quality Summary Report (2016) showed:

78% of all Registered Organizations reported that HIGH FIVE® has had a positive impact on their organization’s ability to deliver quality. Agencies are reporting reasonable, empirical evidence to back up this impact, such as fewer behavioral problems/incidents; positive parent comments; fewer incidents of negative behavior documented in day camp.

To learn more about the impact of HIGH FIVE, hear more from organizations and experts involved and take a look at the research conducted. 

I think HIGH FIVE is great!  How can I convince my manager to get involved?

Start off by becoming a HIGH FIVE advocate and use the resources provided.  You can also inform you manager that HIGH FIVE® is based on research and its assessment tools are scientifically validated. Your Authorized Provider can advise you on how HIGH FIVE® can enhance your organization's reputation, its working environment and its bottom line. More than 120,000 HIGH FIVE® trained leaders have provided programs to well over a million children across Canada.  The Case for Support provides an overview and suggested approach for positioning why you need HIGH FIVE to gain support from Council, a Board of Directors or donors. 

Can I use the HIGH FIVE logo in our promotional materials?

Once you have become a HIGH FIVE® Registered Organization and have implemented training in PHCD, QUEST 2 and QUEST 1, you will be able to put the HIGH FIVE mark of quality on your organization's marketing materials . Parents are looking for programs bearing the HIGH FIVE logo to ensure the organization is committed to healthy child development.

Why should my organization become Accredited?

Accreditation is the highest recognized level of quality and safety in children’s sport and recreation.  Organizations that have achieved Accreditation have been registered for at least two years and are distinguished by their focus on healthy child development in all aspects of their operation, from programming to policies and procedures.  The Accreditation Process outlines the 5 levels of achievement an organization must work through to reach Accreditation. If you want more information about the Accreditation Process, feel free to contact your Authorized Provider.

Are being Registered and Accredited with HIGH FIVE the same thing?

No, Organizations start out being Registered with HIGH FIVE® and can then determine if they want to work towards Accreditation. Registered Organizations have made a commitment to quality but Accredited Organizations have been verified to be delivering programs at the highest level of quality

What does the HIGH FIVE logo mean?

The HIGH FIVE® logo symbolizes an organization’s “Commitment to Children”. You will find this logo on materials that HIGH FIVE® produces, as well as in recreation guides and other communications material produced by registered HIGH FIVE® organizations.

What does the logo stand for? The five stars represent the five principles of healthy child development, –– a caring adult, opportunities to play, make friends , master skills and participate . When all of these elements of quality are present, the recreation or sport program will contribute to healthy child development.

How can I suggest to my local recreation department or organization that they get involved with HIGH FIVE?

We have many resources to help you take action and become a HIGH FIVE advocate. Use these resources to help build your case for support! If your local organization is not involved, contact the person responsible for children’s programs or the director of recreation and suggest that they become involved. You may also contact your local HIGH FIVE representative and provide an address where we can send an information package. You can also speak to a local city councilor or board member about the importance of your local organization becoming involved in HIGH FIVE.

I see job ads that require HIGH FIVE certification. How do I get certified?

Most commonly, employers are looking for you to get certified by taking a Principles of Healthy Child Development (PHCD) training. You can search for the closest training to you by visiting the training calendar and contacting the host organization to register.

Is there a minimum age for training participants in PHCD?

There isn’t a minimum age requirement, however we recommend that participants are at least 15 years old since the training is based on the principles of adult learning.

Can anyone register for training?

We do have requirements for each training. We recommend you visit the 'Get Trained' section of the website to determine which training description is suitable for you and if you have the requirements needed.

How do I register to take a training?

Click on the training calendar at the top of the homepage and search by postal code or province. Once you see the training you want to attend in your area, contact the host organization to register. The cost for training is determined by the host organization and which training you are interested in. Once you find a training you want to attend on the training calendar, you can contact the host organization who will be able to let you know of the cost.

Do I get a certificate after the training?

Yes. Approximately 3-6 weeks after the date of your training you should receive two emails detailing your account information so that you may print off a copy of your certificate. 

How can you print your own certificates?

Login into your personal HIGH FIVE account by clicking on "Login" at the top right of the HIGH FIVE website 

  • Login with your username and password 
  • Click on the ‘Person’ tab and then click on ‘View my Profile’
  • Click on the ‘Training’ Tab 
  • At that point you will be able to see the training you have taken and be able to click on the icon that says wallet size or full size certificate. You can also print both!
I lost my certificate. Can I get another copy?

Yes. In the event that you have lost your certificate, the first thing you should do is try to login into your HIGH FIVE account. If prompted for an email address, please enter the email address you would have provided on your HIGH FIVE registration form.

If you are unsuccessful at recovering your account login, please contact your authorized provider with the exact date, location of the training and name of your trainer. If you do not have any of this information, the organization who hosted your training should be able to assist you.

How long is the training? Does it need to be completed in person?

The length of the workshop varies based on the type of workshop you are taking.  You can find the specific details for each course on our Get Trained page.

There isn’t a training that works for me listed on the training calendar, what should I do?

Please continue to check our online training calendar, as new trainings are added to the calendar regularily.